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What inspired me to write this post?
A day of running errands, which included going to two
different Walmarts in search of towels for our new apartment.
And a Walmart employee who made a difference in my life.
Let me give you a little background…
Last month I got a new phone at Walmart. A week after the
return policy expired, I noticed a huge crack through the phone’s camera which
left a big line through every picture I took. Obviously this was frustrating to
me, especially because I don’t remember dropping it, so I was hoping Walmart
would at least still be willing to exchange it. This was on my to-do list for
the day, along with stopping at nine other stores, which turned into
nearly six hours of running errands.
Throughout this busy day, I learned a little something about
myself: I care a lot about customer service. If I feel like I am wronged by a
company, I’m not afraid to tell them. But on the other hand, when an employee
goes out of their way to help me and make me feel valued, I appreciate it A
LOT. Probably more than most people do. I will go out of my way to thank the
employee and try to tell the manager about my positive experience as well.
Let’s just say that the lady I talked to at the first
Walmart was not one of those people. She wasn’t rude, but she
definitely did not plan to help me more than she had to. Basically she told me
the return policy had expired so there was nothing she could do. Understandable,
right?
Until I went to the other Walmart. The employee I talked with there spoke as if he understood that I was a real person with a frustrating situation at hand. And when he realized that there really was nothing he could do to help me even though he wanted to, he took the time to call another Walmart to see if there was anything they could do. He gave me helpful advice on how to move forward. And he said to follow up with him if needed.
Although the phone still isn't fixed, what matters is that he cared about little ol' me and my little ol' situation.
I want to be like that.
I want to be a person that CARES. I want to be a person that loves helping people, even if it means giving of my time or not getting any recognition in return.
I want to be a person who can brighten the day of a person I don't even know and may not ever see again.
But I'm not. If I'm honest with myself, I do love to help people...if it means that I get some sort of recognition or payment in return. I'm still working on being that person who genuinely enjoys giving of my own time and money to serve other people. I want to make a difference in people's lives.
So to David in the electronics department...you
probably didn’t even know you made a difference in my life, let alone that I
would blog about it to 800+ people...but
16 comments:
It's funny how the little things and the little stories we encounter everyday make a difference. I feel like these things are often overlooked. Thanks for sharing this--it was really inspiring!
xo, gina
You know what you could do? Write to David's manager! So many times, people take the time to write irate letters or place nasty phone calls when something goes wrong, but oftentimes the good deeds go unnoticed. Write, or call David's manager to let him know how much you appreciated his service and pay it forward!
i think this is so great, it is so important to have people that people put effort into the little things. you never know how much it will mean.
The little things do make such a difference and it's such a good reminder to do those things for others!
That is awesome! So refreshing to encounter someone who cares!
Great story! I am a big believer in the importance and impact of the little things. One thing my husband taught me, is to ask "how are you?" in response to the baristas at Starbucks or the customer service respresentatives when they ask you. Yes, it's part of their job, but what I've found is that most of them sound surprised that I asked them.
That is so awesome! I'm so glad some people out there still care about others and not just out to help themselves. Its always such a breath of fresh air when that happens :)
How I wished he would read this. I am glad he tried to help you out the best way that he could!
That's so awesome that you have such a great customer experience! People who treat you well really can be inspiring!
So true!!
xx
http://thepocketbookblogg.blogspot.com/
I absolutely love this! Thank you for sharing! You seem like the sweetest and cutest girl! Now following :) Check out my newlywed blog! michaelandwhitneyweekes.blogspot.com
Customer service is important to me as well. One thing I noticed at one of my local craft stores, that a few of the employees did not really seem to be customer friendly. I am now thinking of not shopping there. Another thing that really shows me bad customer service is when the works talk about customers behind their backs in front of other customers. That really boils my blood. Anyways, I am glad that David tried to help you and I hope the issue is resolved.
Customer Service is HUGE! I learned it first in working with Santa Clause at the mall...and I've remembered it ever since in all my other jobs. SO important!
What a sweet post! It's great to read that customer service isn't COMPLETELY dead. I love redeeming moments like these!
I am new to your blog and I'm so glad I found it! I invite you to check mine out! I hope you have a great week! =)
-Heidi Harlequin
www.20stampslater.blogspot.com
I really like this post! I have worked in customer service for a LONG time and I know all too well that people are very quick to complain but never really want to appreciate when someone goes out of their way to help. I always go above and beyond and for that reason, when someone does the same for me-- I take that extra time to compliment good service, etc. It goes a long way and what most people don't know is what happens behind the scenes. There are a lot of rewards to "kudos" from customers.. like company recognition, etc. All in all, it's just a warm feeling that that little extra step was noticed.
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